Effective Date: 1st September 2024
Welcome to LavaLime! These Terms and Conditions outline the rules and regulations for using our website, located at https://lavalime.co.uk, which is a WordPress and WooCommerce-based ecommerce platform. By accessing or using our website, you agree to be bound by these Terms and Conditions.
1. Overview
We sell custom, print-on-demand products, including but not limited to apparel, desk mats, phone cases, and other personalised items. All products are made specifically for you once your order is placed, meaning they are not kept in stock.
2. Orders and Payments
- Product Availability: All products are made on demand. While we strive to ensure accurate descriptions, images, and availability, we reserve the right to modify or discontinue products without prior notice.
- Pricing: All prices listed on the site are in GBP (£) and include VAT unless otherwise stated. We reserve the right to adjust prices at any time without notice.
- Payment Methods: We accept a variety of payment methods through Stripe’s secure payment gateway, including credit/debit cards. Payment must be completed at the time of purchase.
3. Delivery
- Shipping: We offer delivery to UK addresses only. Shipping costs and estimated delivery times will be provided at checkout. Actual delivery times may vary depending on demand and other factors beyond our control.
- Customs: Orders are shipped domestically within the UK. No customs duties or import taxes are applicable unless stated otherwise.
4. Returns, Refunds, and Exchanges
As our products are custom-made, we operate under a no returns and no refunds policy. Once an order is confirmed and production has started, it cannot be modified or canceled.
- Faulty or Incorrect Items: If you receive an item that is defective or incorrect, please contact us within 14 days of delivery. We will review the issue and arrange a replacement if necessary.
For more details, please refer to our Refund and Returns Policy.
5. Intellectual Property
All content on this website, including but not limited to product designs, images, and text, is the property of LavaLime or our content suppliers. You may not reproduce, modify, or use any content without prior written consent from LavaLime.
6. Limitation of Liability
While we strive to ensure that all information provided on our website is accurate and up-to-date, LavaLime cannot be held liable for any errors, inaccuracies, or omissions. In no event shall we be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or products purchased from us.
7. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Continued use of our site after changes implies your acceptance of the updated terms.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact Information
If you have any questions about these Terms and Conditions, please use this contact form to get in touch.