Refund and Returns Policy
Effective Date: 1st September 2024
At LavaLime, each product is made on demand specifically for you. This allows us to offer unique, custom-made items and ensures that we reduce waste and maintain high standards of craftsmanship.
As a result, we operate a no returns and no refunds policy. Once an order is placed and production begins, it cannot be canceled or altered.
Exceptions
- Faulty or Damaged Goods: If your item arrives damaged or with a manufacturing defect, we will assess the issue on a case-by-case basis. Please contact us within 14 days of receiving your order with details and photos of the damage, and we will arrange a replacement where appropriate.
- Incorrect Orders: In the rare case that you receive an item that does not match your order, please notify us within 14 days, and we will correct the issue at no additional cost to you.
How to Reach Us
If you have any concerns or questions about your order, please complete this contact form with your order details, and our customer service team will be happy to assist you.
Thank you for your understanding and support of our made-to-order products.