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GDPR Privacy Policy

Effective Date: 1st September 2024

At LavaLime, we are committed to safeguarding and respecting your privacy in compliance with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, and protect your personal data when you visit and make purchases from our website, https://lavalime.co.uk.

1. Who We Are

LavaLime operates a WordPress and WooCommerce-based ecommerce platform that sells custom print-on-demand products to UK customers. We are the data controller for any personal data collected through this website.

2. What Personal Data We Collect

When you visit or make a purchase from our website, we may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address.
  • Order Information: Billing and shipping address, payment details, and order history.
  • Technical Data: IP address, browser type, and cookies to improve your browsing experience.

3. How We Use Your Personal Data

We collect and use your personal data for the following purposes:

  • To Process Orders: We use your contact and payment information to process your purchases and deliver your products.
  • To Communicate with You: We may send emails regarding your order status, delivery updates, or marketing communications (if you have opted in).
  • To Improve Our Website: We use cookies and analytics tools to monitor site performance and enhance the user experience.

4. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

  • Contractual Necessity: We process your personal data to fulfill orders and provide customer service.
  • Legitimate Interests: We may use your data for internal purposes, such as fraud prevention or improving our services.
  • Consent: If you opt in to receive marketing communications, we will process your data based on your consent. You can withdraw this consent at any time.

5. How We Share Your Data

We may share your personal data with trusted third parties to help us deliver services, including:

  • Payment Processors: To securely process your payments.
  • Shipping Providers: To ensure delivery of your products.
  • Analytics and Marketing Tools: To improve our website’s performance and track marketing effectiveness.

We do not sell or rent your personal data to any third parties.

6. Data Security

We take the security of your personal data seriously. Our website uses SSL encryption to protect data during transmission, and we implement strict access controls to safeguard your data once it is stored.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. Generally, we keep customer information for 7 years for tax and legal purposes.

8. Your Rights Under GDPR

As a user based in the UK or EU, you have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct or update any inaccurate data.
  • Right to Erasure: You can request that we delete your personal data under certain circumstances.
  • Right to Data Portability: You can request a copy of your data in a machine-readable format.
  • Right to Object: You can object to our processing of your data for marketing purposes.
  • Right to Withdraw Consent: If we are processing your data based on your consent, you may withdraw this at any time.

To exercise any of these rights, please contact us at [Insert Email Address].

9. Cookies

Our website uses cookies to enhance user experience and analyse website performance. You can choose to disable cookies in your browser settings, but this may affect functionality. For more information, please refer to our Cookie Policy.

10. Changes to This Policy

We reserve the right to update or modify this policy at any time to reflect changes in our practices or legal requirements. Please review this page periodically to stay informed about how we are protecting your data.

11. Contact Information

If you have any questions about this GDPR policy or wish to exercise your data protection rights, please contact us using this contact form.